A call goes unanswered
During check-in rush, lunch, after closing or on a weekend.
Practice software / Missed-Call Text-Back
Missed-Call Text-Back for Medical Practices in Roseville & Sacramento
When your front desk can’t pick up, missed-call text-back sends the caller a text from your practice number right away, so the conversation keeps going instead of ending in voicemail. It’s part of AI Voice Starter: $499/month per location, no setup fee. It runs on KloudMD, our HIPAA-compliant platform, with a Business Associate Agreement (BAA) for covered services.
Included in Authority. Growth includes a 30-day trial.
Standalone: $499/month per location, no 12-month contract.
360Missed-Call Text-Back
A sample text
01Call missed at 12:14 p.m.
The front desk is checking in patients.
02Text sent automatically
“Hi, this is [Practice Name]. Sorry we missed your call! How can we help? Reply here to book or ask a question.”
03Caller replies
“I’d like a consultation next week.” Your team or the AI receptionist picks it up.
Sample wording. You approve the message for each situation.
01 / How it works
Every Missed Call Gets a Reply
A caller who reaches voicemail often hangs up and tries the next practice on the list. A text from your number keeps them talking to you, even when every line is busy.
A text goes out
The caller gets your approved message from your practice number. It contains no patient information.
The reply is handled
Your team or the AI receptionist answers, books where your scheduling system supports it and records the outcome.
02 / What you get
Part of AI Voice Starter
Missed-call text-back comes with AI Voice Starter alongside the AI receptionist and appointment booking where your systems support it. Replies land in the same KloudMD inbox your team already uses.
Compare AI answering coveragePricing
Choose how you get it
On its own
AI Voice Starter: $499/month per location, no setup fee, no 12-month contract.
With Growth
A 30-day free trial of Voice + Text AI.
With Authority
Voice + Text AI is included.
03 / Questions practice owners ask
Missed-Call Text-Back.
Clear Answers.
What is missed-call text-back?
When a call to your practice goes unanswered, the caller automatically gets a text from your practice number asking how you can help. They can reply to book or ask a question, and the conversation lands in your team’s inbox instead of a voicemail box.
Is missed-call text-back HIPAA compliant?
It runs on KloudMD, our HIPAA-compliant platform, with a Business Associate Agreement for covered services. The automatic text contains no patient information; it simply invites the caller to reply.
Does it work after hours?
Yes. It works any time a call is missed: during busy check-in hours, at lunch, after closing and on weekends. You choose the wording for each situation.
What does it cost?
Missed-call text-back is part of AI Voice Starter, $499/month per location with no setup fee. Authority includes Voice + Text AI, and Growth includes a 30-day free trial. View plans and pricing →
Who answers the replies?
Your team, the AI receptionist or both. We set who owns each reply, when the AI may answer routine questions and when a person takes over.
Your practice. Your workflow.
Stop Losing Callers to Voicemail
Book a 15-minute call with Jenn or Danzell. Bring your current phone setup and the hours you miss the most calls.
Included in Authority · 30-day trial in Growth · $499/month per location on its own