Shape the conversation
Review the questions your office receives and the information the assistant may use.
Practice software / Voice AI
Voice AI for Medical Practices
AI voice can support routine administrative calls, overflow and after-hours inquiries. We configure the practice knowledge, permitted actions and staff handoff around the way your office works.
Configured and managed by Brand Lift 360.
Software features follow your plan and confirmed scope.
360Voice AI
Your configured workflow
01Routine questions
Use approved information about hours, locations, services and office policies.
02Booking support
Connect supported availability and scheduling functions with your appointment rules.
03Staff handoff
Define when a call should transfer or create a task for your team.
Illustrative workflow. Functions depend on the selected configuration.
01 / A practical implementation
Answer Routine Calls and Route the Next Step
Start with the calls your front desk cannot consistently answer: overflow, after-hours inquiries or routine questions. We configure approved practice information, booking actions and staff transfers, then test them with your team.
Connect the next action
Confirm the booking, message-taking and transfer functions supported by your setup.
Test before activation
Try common and out-of-scope scenarios with your team, then review how the workflow performs.
02 / Confirm the details
What to Confirm Before Setup
AI voice supports administrative work. It should not diagnose, provide treatment advice or replace your practice’s urgent-care and emergency instructions.
Explore the CRM overviewYour setup conversation
Your implementation scope
The job to be done
Your priorities, office process and team responsibilities.
The supported connection
Enabled software, permissions and integrations in scope.
The operating plan
Training, testing, access and ongoing management.
03 / Questions practice owners ask
Voice AI.
Clear Answers.
Can it book directly into my EHR?
Direct booking depends on your exact system, permissions and the enabled integration. We confirm whether the workflow supports availability checks, appointment requests or confirmed booking before activation.
Will it replace my front desk?
It can handle configured routine and overflow work while your team keeps clinical responsibility and handles the conversations that need a person.
Are recording and language features included?
Availability depends on your selected configuration. We confirm recording, transcription, languages, access and appropriate notice or consent requirements in your scope.
Is this included in your marketing packages?
Software features are included according to the selected marketing plan and agreed configuration. We confirm enabled functions, usage, integrations and any additional charges in your scope. View plans and pricing →
Your practice. Your workflow.
Discuss AI Call Handling
Book a 15-minute call with Jenn or Danzell. Bring your current system and the task your team needs to improve.
Included according to your marketing package.