Prepare the knowledge
Review the practice details and questions the chat may answer.
Practice software / AI Chat
AI Chat for Medical Practice Websites
Help website visitors get routine practice information and reach the right team through a configured AI chat experience. We connect the conversation with the follow-up workflow in your plan.
Configured and managed by Brand Lift 360.
Software features follow your plan and confirmed scope.
360AI Chat
Your configured workflow
01Practice information
Answer approved questions about your office and services.
02Inquiry capture
Route the available conversation and contact details to the configured inbox.
03Clear boundaries
Hand clinical, complex or unsupported questions to your team.
Illustrative workflow. Functions depend on the selected configuration.
01 / A practical implementation
Answer Routine Website Questions
Give visitors approved information about services, office hours and appointment options. We test the answers and the route to your team before activation, including what happens when chat cannot resolve a request.
Set the pathways
Define contact, scheduling and staff follow-up options supported by the configuration.
Review the experience
Test on desktop and mobile, check handoff scenarios and refine the approved information.
02 / Confirm the details
What to Confirm Before Setup
Visitors should use your practice’s approved secure channels for sensitive information. Chat is not a clinical advice or emergency service.
Explore the CRM overviewYour setup conversation
Your implementation scope
The job to be done
Your priorities, office process and team responsibilities.
The supported connection
Enabled software, permissions and integrations in scope.
The operating plan
Training, testing, access and ongoing management.
03 / Questions practice owners ask
AI Chat.
Clear Answers.
Can chat schedule an appointment?
It can support the appointment pathway available in your configuration. We confirm whether that means a request, a booking link or a supported scheduling connection.
Can my staff take over?
We define the staff handoff and ownership of follow-up during setup, including the circumstances that require human review.
Does it use my practice’s information?
Yes. We prepare and review approved practice knowledge and maintain the content within the agreed management scope.
Is this included in your marketing packages?
Software features are included according to the selected marketing plan and agreed configuration. We confirm enabled functions, usage, integrations and any additional charges in your scope. View plans and pricing →
Your practice. Your workflow.
Discuss Your Website Chat
Book a 15-minute call with Jenn or Danzell. Bring your current system and the task your team needs to improve.
Included according to your marketing package.