Organize the team
Define staff access and the conversations that belong in each group.
Practice software / Team Chat
Team Chat for Medical Practices
Keep internal conversations organized around the people doing the work. Team chat can bring direct and group communication into the practice software your staff use throughout the day.
Configured and managed by Brand Lift 360.
Software features follow your plan and confirmed scope.
360Team Chat
Your configured workflow
01Direct conversations
Connect individual staff members for practical coordination.
02Group discussions
Organize shared conversations around the team or location.
03Conversation history
Review available previous messages with appropriate access.
Illustrative workflow. Functions depend on the selected configuration.
01 / A practical implementation
Make Internal Handoffs Easier to Follow
We configure staff access and communication groups around your locations and roles. Agree where tasks are recorded and how a message becomes an assigned action.
Agree the boundaries
Set expectations for sensitive information, urgent issues and response responsibilities.
Introduce the workflow
Train your team and review how notifications and handoffs fit the working day.
02 / Confirm the details
What to Confirm Before Setup
Internal messaging still needs appropriate permissions and operating procedures. Do not rely on chat as the sole channel for urgent clinical communication.
Explore the CRM overviewYour setup conversation
Your implementation scope
The job to be done
Your priorities, office process and team responsibilities.
The supported connection
Enabled software, permissions and integrations in scope.
The operating plan
Training, testing, access and ongoing management.
03 / Questions practice owners ask
Team Chat.
Clear Answers.
Can we use direct and group messages?
Yes, where enabled in the selected configuration. We organize access around your staff and locations.
Can staff use it away from the desk?
Available desktop and mobile access depends on the software configuration and your practice’s device and access policies.
Can we discuss patient information?
Only within the approved safeguards, access controls and workflows appropriate to the information involved. We define the permitted use with your practice.
Is this included in your marketing packages?
Software features are included according to the selected marketing plan and agreed configuration. We confirm enabled functions, usage, integrations and any additional charges in your scope. View plans and pricing →
Your practice. Your workflow.
Discuss Team Communication
Book a 15-minute call with Jenn or Danzell. Bring your current system and the task your team needs to improve.
Included according to your marketing package.