Practice software / AI Answering Service
AI Medical Office Answering Service for Roseville & Sacramento Practices
AI Voice Starter works as an AI answering service for medical, dental and physician offices. It answers overflow calls during the day, covers lunch, evenings and weekends, texts back missed callers and books appointments where your scheduling system supports it: $499/month per location, no setup fee. It runs on KloudMD, our HIPAA-compliant platform, with a Business Associate Agreement (BAA) for covered services.
Included in Authority. Growth includes a 30-day trial.
Standalone: $499/month per location, no 12-month contract.
When it answers
Picks up when every line is busy during check-in and checkout.
Covers the gaps when your front desk is away, including evenings and weekends.
Texts the caller back so the request isn’t lost.
Configured around your hours, services and booking rules.
01 / Compare your options
AI Answering Service vs. Live Answering Service
Traditional medical answering services use live agents, usually after hours, who take a message for your team. An AI answering service covers more of the day and can move the caller to a booked appointment.
| AI Voice Starter | Live answering service | |
|---|---|---|
| When it answers | All day: overflow, lunch, after hours and weekends | Usually after hours or overflow, depending on the plan |
| What the caller gets | Answers to routine questions, a booking where supported, or a request routed to staff | Usually a message taken for your team |
| Missed calls | Automatic text back | Not usually included |
| Price | $499/month per location, no setup fee | Often billed per minute or per call |
| HIPAA | KloudMD, with a BAA for covered services | Ask the provider for a signed BAA |
| Urgent calls | Follows your on-call and emergency instructions | Follows your on-call and emergency instructions |
The AI never gives medical advice. Clinical questions go to your team.
02 / Who it’s for
Built for Small Practices
Physician offices, dental practices, med spas, plastic surgery, therapy and specialty practices with one to five providers. If your front desk misses calls at lunch, during check-in or after closing, this covers the gap without hiring another person.
See how missed-call text-back worksSetup
Live in three steps
Hours, locations, common questions and urgent-call instructions.
We confirm what your scheduling system or EHR supports.
Common, out-of-scope and urgent scenarios before activation.
03 / Questions practice owners ask
AI Answering Service.
Clear Answers.
What is a medical office answering service?
A service that answers your practice’s calls when your staff can’t, such as during busy hours, at lunch or after closing. Traditional services use live agents who take messages. An AI answering service answers routine questions, texts back missed callers and can book appointments where your scheduling system supports it.
Is an AI answering service HIPAA compliant?
It can be, if the vendor signs a Business Associate Agreement and the system protects patient information. AI Voice Starter runs on KloudMD, our HIPAA-compliant platform, with a BAA for covered services.
What happens with urgent or clinical calls?
The AI never gives medical advice. It follows your practice’s instructions for urgent calls, such as transferring to your on-call line or directing callers to emergency services, and routes clinical questions to your team.
How much does it cost?
AI Voice Starter is $499/month per location with no setup fee and no 12-month contract. Authority includes Voice + Text AI, and Growth includes a 30-day free trial. View plans and pricing →
Does it work for dental and physician offices?
Yes. We configure it for medical, dental, physician, therapy and aesthetic practices, using your hours, locations, services and booking rules.
Can it book appointments?
Where your scheduling system or EHR supports it, yes. Otherwise it captures the request and creates a task for your team. We confirm the supported connection before activation.
Your practice. Your workflow.
Cover Every Call Without Another Hire
Book a 15-minute call with Jenn or Danzell. Bring your phone setup, office hours and the times you miss the most calls.